Policy for refunds and returns
Right of withdrawal
Returns are excluded on products that are custom made for the customer. This applies to kits, boook nooks, dioramas and digital products. Other items have a 7 day right of withdrawal. Every customer can cancel the order for free within a certain time. The time starts with the purchase. Cancellations within two hours hour are not a problem. Shipped items are not stoppable! Even items that are already posted are not stoppable.
::: Defects :::
If a product has defects, the buyer has a warranty claim, which means in plain language that the defect will be corrected.
It can happen that wood/board does not always grow ideally, knotholes and slight warping with moisture, are not defects. But please contact us, if something is not to your satisfaction, we will find a solution.
Defects must be reported within 14 days after delivery.
::: Components are missing :::
It can always happen that you forget something, we are all human beings who make mistakes. If something is missing, a short email with the order number and name is enough and we will take care of it.
Also here we point out that the articles are purely decorative - articles and are not suitable for playing.
::: Shipment takes a long time :::
In Germany is shipped by DHL, it may happen that DHL is sometimes overloaded and it takes a few days longer. It is the same for shipments to EU countries. To America, a shipment sent by USPS usually takes 20-30 days. According to our internal statistics, the average is 12-14 days via USPS. Through USPS we can ship a little cheaper to the USA.
Mrs. Katrin Schilke KatnookDE, Lindenallee 2, 37308 Heilbad Heiligenstadt, Germany
Contact via the contact form.